Exclusive launch offer: 15% lifetime discount for first 100 subscribers15% lifetime discount for first 100 subscribers
Get the answers to your questions
Our Service
What exactly am I getting with Diplomat’s Dog?
Does this mean I no longer need a vet?
What standards does Diplomat’s Dog adhere to?
Where can I get Diplomat’s Dog merchandise for my friends?
Why does Diplomat’s Dog assess my dog’s health?
How are health assessments conducted?
So, do the health assessments mean I no longer need to go to the vet?
What do you assess during health assessments?
What if my dog gets ill in between health assessments? How can I ensure the next delivery has accounted for any necessary changes?
Food & Nutrition
What ingredients are used in Diplomat's dog food?
How is Diplomat’s Dog food made? What is Sous Vide?
Do meals contain preservatives, additives or fillers?
How do I compare Diplomat’s Dog nutritional information to other dog food options?
What steps are taken to ensure Diplomat Dog's food is safe?
Health & Benefits
What benefits can I expect when feeding Diplomat’s Dog?
How long does it take to see results?
Can Diplomat’s Dog help with digestion issues?
Can this food help with skin and coat health?
Is Diplomat’s Dog suitable for dogs with sensitivities?
Can Diplomat’s Dog support joint health and mobility?
Will this food help improve my dog’s overall wellbeing?
Personalization
How do you tailor the meal plan for my dog?
How do I choose between the different recipe options?
Can I choose more than one recipe?
How do I specify my dog’s health needs, and how does this affect their meals?
Do you handle special cases like puppies, pregnant, or lactating dogs?
Feeding & Portions
How much do I need to feed my dog?
Why are my pouches different grams?
What happens if my dog’s weight or feeding requirements change?
Transitioning to Diplomat's Food
How do I transition my Dog to Diplomat’s Dog Recipes?
If transitioning is recommended, do I need to transition my dog each time he eats a different Diplomat’s Dog recipe?
Delivery and Subscription
How does the Diplomat’s Dog subscription work?
Can I order Diplomat’s Dog without subscribing?
I have finished my initial 14-day order, why do I have packets of food left over?
When am I charged for each order?
How long does it take to get my first order?
How do I cancel my subscription?
Where can I view my order history?
Can I still make changes to my subscription after placing an order?
What if I need to make changes to my delivery?
What if I am traveling?
What if I’m not home when my delivery arrives?
How do I add another dog to my account?
Why are you only available in Gauteng?
Storage & Handling
How long will the food stay fresh after delivery?
Can I freeze the food? And how long will it last?
Pricing & Value
How much does Diplomat’s Dog cost?
Ok, but really, how much can I expect to pay?